FAQ
Frequently Asked Questions
When will my order arrive? 🇺🇸
We ship directly from US warehouses 🇺🇸. Most orders arrive within 3-7 business days, depending on your location. You’ll receive a tracking email once your order is on its way.
What is your return policy?
We offer a 07-day easy return policy. Items must be unworn and in original packaging. Simply email us at support@znvia.com to initiate a return.
What payment methods do you accept?
We accept all major credit cards, Debit card, and secure checkout for a seamless shopping experience.
Is shopping with Znvia secure?
Absolutely. We use SSL encryption to protect your data, along with trusted payment gateways for maximum security.
How can I contact you?
Email us anytime at support@znvia.com or use our Contact Form. Our team usually responds within 24 hours.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’re happy to help with changes or cancellations. Please reach out to us as soon as possible.
Do you offer exchanges?
Yes! If you need a different style or color, simply contact us and we’ll arrange an exchange, subject to stock availability.
How long do refunds take?
Refunds are typically processed within 3-5 business days after we receive and inspect your return. Times may vary depending on your bank.
Do you restock sold out items?
Popular styles do get restocked. You can sign up for back-in-stock notifications on the product page to be the first to know.
Is my personal information secure?
Yes. We take privacy seriously and never store your credit card data. All personal info is kept confidential.